It's always best to use the cable that came with your device, but please check the following: The cable is free from damage and is not worn down.
The speed of the cable is fast enough for the USB port on your computer. Mobile Device Troubleshooting. If your computer has multiple USB ports, try each of them a couple of times, giving each port at least a couple of seconds to recognize the connection.
Galaxy S3 USB connect to Mac OS X
The device should vibrate or make a sound when it recognizes the USB cable has been plugged in. Update Windows 10 device drivers: An internet connection is required to search for available driver updates. Yes No. Thank you for your feedback!
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Face-to-Face Support. Want help now? How to find my Model Number? Type Click to Expand. The other cable, bearing the Verizon label, was entirely different. Please see link above and go to my posting under Interpret for full explanation.
Galaxy S3 won’t connect to Mac using Samsung KIES and USB cable (device will not connect) – Jeff
As already mentioned, download and install Android File Transfer app. To connect be sure to use the right cable- in my case, I discovered 2 cables - one is a USB plain one that just charges the phone. After much frustration I discovered there was another one it has a Verizon label in my case.
When I connected the wrong one, Android File Transfer said: No Android device found. Please connect your Android device with a USB cable to get started. I wasn't getting any notification or option on my phone to switch any configuration menu. When I switched to the right cable however, I got a notification in the top notification area of the phone stating:. Connected as an installer and a USB icon next to it.
Swiping down the top notification part there was yet another notification stating Connected as a media device. Touch for other USB options. Tapping on that statement I got the following screen:. Note that these options were not available and not displayed with the wrong cable.
I noticed many users stating they don't see that menu, wonder if the culprit is the cable being used. I was in the same situation until just now. Let me start by saying that you should not disregard the suggestions that I make right away simply because i spent all day attempting to figure this out.
There is just no logical reason why it started to work after installing, then uninstalling KIES however it DID in fact work so give it a shot if you havent already. I too struggled with that. Kies is the problem indeed. Just throwing it in the trash did not work. You have to download it again to get the dmg and then use the uninstaller.
USB Cable Troubleshooting
AFT was not working on 2 boxes I have here Do you have Kies installed on your computer? It tends to interfere with Android File Transfer. If you do, find the Kies dmg file you used to install Kies, and open it. You should find the uninstaller in there.
I just had the same problem earlier today -- after months of no trouble, the AFT no longer would recognize that a phone was connected, and the little USB icon would not show up on the phone notification bar although the phone WOULD charge. I had been using a standard USB 2. Once the trouble started today, I brought out the USB 3. With that cable the connection with AFT still works fine. Thank you for your interest in this question.
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